- Led AskCA’s behavioral testing: 129 simulated-resident conversations, with the 5 high-stakes checks scored by judges from 3 AI model families
- 2000% more active Alexa skills via the no-code Blueprints tool
- Helped double Collibra ARR to over $200M
- 1000% higher average project revenue at Intervoice
- 100+ products and services designed for millions of users
- First AWS design system; Arbor design system at Collibra
- 5 UX teams started or matured: research, design, content
- Speaker, mentor, Techstars Alexa Accelerator advisor
Experience
Download PDF- Sep 2024 – now
Founder · 4913
Parent company for my work: Redpoint, AI consulting and custom software, and Strate, AI products including Otto.
- Dec 2025 – now
Founder and principal consultant · Redpoint
AI consulting and custom software, as AI Redpoint LLC.
- Jun 2026 – now
Senior agent architect · Speechicon
Architecting a much loved retailer’s high-volume voice commerce agent: scoping, conversation design, prototyping and structured testing for loyal, particular callers.
- 2026
Custom software and AI training · Cole Insurance, through Redpoint
Built a quoting engine to speed up a small specialized-insurance agency, and trained their team to use AI. Launching with the agency soon.
- Mar – Jul 2026
Lead volunteer consultant · US Digital Response
Developed the evaluation and testing methodology for California’s AskCA assistant; quoted in the Governor’s launch announcement.
- Sep 2023 – Sep 2024
Senior Director of Product Design · O’Reilly Media
Delivered O’Reilly Answers, an AI research tool with cited summaries drawn from O’Reilly’s licensed library.
- 2020 – 2023
Director of Product UX · Collibra
Helped double ARR to over $200M; built the Arbor design system; scaled design and writing 300%.
- 2020
Owner · CCAI Services
Conversational AI strategy for Kasisto and Pop-up Health.
- 2020
Director of Product Management · Businessolver
Led an innovation team on consumer chat and voice AI.
- 2019
Senior Principal Designer · [24]7.ai
Resolution 18% → 33% against a 30% goal.
- 2018
VP of Product · Pulse Labs
First product roadmap; V1 research, design and marketing.
- 2016 – 2018
Head of Product and Services UX · Amazon Alexa Skills Kit
2000% growth in active skills with no-code Alexa Blueprints; led 12 designers and researchers.
- 2014 – 2016
UX Manager · Amazon Web Services
30+ services launched; created the first AWS design system.
- 2010 – 2014
Senior UX Designer · Microsoft
Bing, Tellme and Cortana; product vision for Cortana.
- 1993 – 2010
Intervoice · Voice Partners · SpeechCycle · design out loud
Voice and NLU design leadership. VP of Design at SpeechCycle through its exit.
AWS re:Invent, IA Conference, UXLx, IxDA, UX Australia, SpeechTek, Webstock and more. Podcasts including Boundless and The Informed Life; interviewed by the Washington Post.
Leading by Design Fellowship, California College of the Arts
B.A., English, Texas A&M University